Customer Policy

Effective Date: January 1, 2024

This Customer Policy ("Policy") outlines the rules and guidelines that govern your use of the Wastix platform. By accessing or using our services, you agree to comply with these terms. If you do not agree with any of the provisions, you should refrain from using the platform.

1. Registration and Account

To use our platform, you must create an account. By registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and account information.

You must notify us immediately if you suspect any unauthorized access to your account. We are not liable for any loss or damage arising from your failure to secure your account credentials.

2. Use of the Platform

You may only use the platform for legal purposes. By using Wastix, you agree to the following:

• To comply with all applicable laws and regulations in your jurisdiction.
• Not to misuse or interfere with the platform, including the use of automated tools to scrape data.
• Not to upload or transmit harmful content such as malware or viruses.
• Not to impersonate any other individual or entity.

3. Seller’s Responsibilities

If you are selling scrap on Wastix, you are responsible for:

• Ensuring the scrap materials you offer are legally owned by you.
• Providing accurate and complete descriptions of the scrap you wish to sell.
• Complying with all environmental and waste disposal laws and regulations.
• Ensuring that the scrap is not hazardous or prohibited by law.

4. Buyer’s Responsibilities

If you are buying scrap on Wastix, you are responsible for:

• Verifying the details of the scrap offered before making a purchase.
• Using or disposing of the scrap responsibly, in compliance with local laws.
• Arranging for the transport or pickup of the scrap, as necessary.

5. Payment Terms

Payment for scrap transactions is due at the time of completion, as specified in the agreement between the seller and buyer. You agree to pay the amount due for transactions made through the platform, and we reserve the right to suspend or terminate accounts if payment is not made in full.

All payments will be processed through a secure gateway. You are responsible for the accuracy of the payment information you provide.

6. Prohibited Content and Activities

The following activities are prohibited on the platform:

• Engaging in fraudulent activities or misrepresenting the details of the scrap you are selling or buying.
• Violating any local, state, or national laws related to scrap material disposal or transactions.
• Using the platform for the sale of illegal or prohibited items.

7. Dispute Resolution

In case of disputes between buyers and sellers, we encourage both parties to resolve the issue amicably. If an agreement cannot be reached, Wastix may assist in mediation. If legal action is required, any disputes will be governed by the laws of India and adjudicated in the courts of New Delhi.

8. Account Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, violation of these policies, or if you fail to adhere to platform guidelines. Upon termination, your account will be deactivated and you will lose access to the platform.

9. Privacy and Security

We value your privacy and take appropriate measures to secure your personal and financial information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.

10. Modifications to the Customer Policy

We may update this Customer Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our services, you agree to the updated policy.

11. Contact Information

If you have any questions or concerns regarding this Customer Policy, please contact us at support@wastix.in.